FAQ

Shop Helper AI by Max Meridian AI · Last updated: August 30, 2026

What is Shop Helper AI?

Shop Helper AI is order intake and shop management for print shops — DTF, DTG, embroidery, hats, UV, banners, and laser. You talk to the helper by typing or speaking. It builds the order from that conversation.

Who is it for?

Print shop owners who take custom orders. It is not a customer storefront. Your customers do not shop on Shop Helper AI.

How does the free trial work?

You get 7 days from signup with the full app. After that, upgrade to keep creating orders and using AI. Existing orders stay.

What are the plans?

Starter is $49/mo — 50 orders, 500 AI messages, and 3 seats. Pro is $99/mo — 250 orders, 5,000 AI messages, and 7 seats. Max is $199/mo — 750 orders, 15,000 AI messages, and 20 seats. Voice is on every plan.

What happens when I upgrade?

Your paid month starts at zero orders and chats. Trial usage does not count against Starter, Pro, or Max.

Does the helper save incomplete orders?

No. It keeps asking until production specs are in — customer, blank, sizes, color, due date, price, tax, proof, and the rest. That way you do not start a job and have to call the customer back.

Can I add my own products and questions?

Yes. Go to Products and set the questions and prices. The helper uses that product’s questions when you take an order.

What is Quick Invoice?

Quick Invoice is a fast invoice without the full order helper. No service code is needed. That is normal.

Do I need my own Twilio / phone number?

No. Proofs, invoices, and pickup texts send from the shared Shop Helper number. You need the customer’s phone on the order. Message rates are on the platform.

How do customers pay me?

Paste your PayPal, Venmo, Cash App, or Zelle links under Account. They show on the invoice. Shop Helper does not take the customer’s payment. Mark Paid when the money lands.

Can I email invoices and proofs?

Yes. Connect Shop Email under Account. Personal Gmail needs an App Password (turn on 2-Step first). Outlook works too. Work or school Gmail often blocks App Passwords. SMS still works without email.

Who do I contact?

Email admin@maxmeridianai.com. Shop Helper AI is by Max Meridian AI.